How do I unlock a user account?

The Payments Portal locks an account when a user does not enter their password correctly six times in a row.

Note: The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password.

To unlock a user account:

  1. On the toolbar, click Account.
  2. From the drop-down menu, click User Management.
  3. Click the user's record to open the detailed view.
  4. Click Unlock the User Account.

Modified on: Tue, 17 Apr, 2018 at 9:08 AM