Using the Payments Portal 59

• What user types can I assign to my employees in the Payments Portal?
• How do I get started with the Payments Portal?
• How do I change my password for the Payments Portal?
• How do I sign out of the Payments Portal?
• Can I use the Payments Portal to contact the Customer Support Team?

Getting Started 3

• What options do I have for paying my fees?
• How does tiered pricing work?
• How does interchange pricing work?

Getting Started 11

• I am a new customer and I need to program my credit card processing equipment. What should I do?
• I am an existing customer and need to program my credit card processing equipment. What should I do?
• When can I capture payments from my e-Commerce store?
• How can I verify if my order has been shipped?
• Can I accept payments from different countries?

FD Funding and Deposits 3

• What is backup withholding?
• What is a B Notice?
• I have received a B notice; how do I respond?

Funding and Deposits 6

• When will I receive my funds?
• My funds are withheld, when will I receive them?
• Am I exempt from backup withholding?
• I have responded to my B notice; when will my funds be released?
• How do I stop backup withholding happening in the future?

FD Statements 2

• When are monthly fees deducted from my bank account?
• How do I read my statement?

Statements 6

• How do I access Statements and Reporting?
• Can I access my account information online?
• Do I get access to my statement before I am charged?
• Why am I getting separate charges from Authorize.net?
• What is “CSP” and why is it important?

Managing my Account 20

• How do I avoid downgrades?
• My business recently changed from a sole proprietorship to an LLC. How do I update my account?
• I recently moved my business. How do I update my terminal to print the correct address?
• I am selling my business, but the new owner would like to continue on with your services. How do we make this change?
• How do I add or remove PIN debit, EBT, Voyager/Wex or American Express/Discover?

EMV 19

• Why should I use EMV-compliant equipment?
• Does my Genius device accept EMV cards?
• Why does an EMV card need to be left in the terminal for so long?
• Is my POS EMV ready?
• How do tips work with EMV transactions?

FD EMV 2

• How do I void or refund an EMV transaction?
• Do EMV transactions batch/settle more quickly than standard credit or debit transactions?

Countertop 35

• How do I set up my Genius device?
• How do I check my Genius device is ready to use?
• How does my Genius device work?
• How do I view transactions that I ran on my Genius device?
• How does the Genius device work with my network?

Handheld 3

• How do I replace the battery in my Genius Handheld device?
• How do I care for the battery in my Genius Handheld device?
• How do I dispose of the old battery from my Genius Handheld device?

Mini 8

• How do I use Genius Mini with my mobile device?
• How do I pair my Genius Mini with my mobile device?
• How do I find out my device's IP address when using Genius Mini?
• How do I connect my mobile POS to Genius Mini?
• Can I check if my Genius Mini is connected to my mobile device?

SwipeSimple 5

• SwipeSimple Eclipse A200 - EMV Chip Card Reader User Guide
• SwipeSimple Eclipse A200 - Application User Guides (iOS, Android, desktop)
• My SwipeSimple Eclipse A200 card reader is not being detected
• SwipeSimple Swift B200 - Application User Guides
• How do I reset my SwipeSimple password?

Ingenico iCT 220/250 17

• How do I reprint receipts on my iCT220/250 terminal?
• How do I change the date and time on my iCT220/250 terminal?
• How do I view a detailed transaction report on my iCT220/250 terminal?
• How do I change the settlement report settings on my iCT220/250 terminal?
• How do I change the font size in the batch report on my iCT220/250 terminal?

FD Verifone VX520 31

• Verifone VX520 Setup Guide
• How do I access the SoftPay home screen on my VX520 to start processing transactions?
• How do I run a credit card sale on my VX520? (Retail account - no tip)
• How do I run a non-EMV debit card or EBT debit card sale on my VX520? (Retail account - no tip)
• How do I perform a balance inquiry on an EBT card on my VX520? (Retail account - no tip)

First Data FD100/130/200 12

• FD130 Quick Reference Guides (PDF)
• How do I change the time at which my FD100/130/200 terminal automatically settles batches?
• How do I enable Private Automated Branch Exchange (PABX) on my FD100/130/200 terminal?
• How can I test my FD100/130/200 terminal's network connection?
• How do I configure my FD100/130/200 terminal's static IP address?

Partner Portal 12

• What is the Partner Portal?
• How do I sign in to the Partner Portal?
• How do I change my password for the Partner Portal?
• How do I reset my password for the Partner Portal?
• I have forgotten my user name for the Partner Portal. What do I do?

Cayan Payment Cartridge 11

• Does the Payments Portal work with Salesforce?
• How do I open the Payment Cartridge on Salesforce?
• How do I search for orders using the Payment Cartridge?
• How do I view transaction details using the Payment Cartridge?
• How do payments work with the Payment Cartridge?

Magento 1 9

• Can I integrate the Payments Platform with my Magento 1 store?
• What happens if I cancel an order that does not have an invoice?
• How does Kount Fraud Scoring work with the Cayan extension?
• How do I install the Cayan extension for Magento 1?
• How do I enable the Cayan extension for Magento 1?

Magento 2 9

• Can I integrate the Payments Platform with my Magento 2 store?
• What happens if I cancel an order that does not have an invoice?
• How does Kount Fraud Scoring work with the Cayan extension?
• How do I install the Cayan extension for Magento 2?
• How do I enable the Cayan extension for Magento 2?

Privacy, Security, and Compliance 3

• What is PCI?
• What can I do to protect my business against hackers?
• What is TLS?

Chargebacks 16

• The chargeback process
• How can I defend myself against chargebacks?
• How does EMV protect me against chargebacks?
• How long should I keep transaction documentation?
• What should I do when I receive a retrieval request?

FD Chargebacks 2

• What is a chargeback?
• What is a retrieval request?

Accessing the Payments Portal 6

• What is the Payments Portal?
• Are there user guides for the Payments Portal that I can download?
• How do I activate my Payments Portal user account?
• How do I sign into the Payments Portal?
• I have forgotten my user name for the Payments Portal. What do I do?

Tips and Troubleshooting 0