Managing my Account
Avoiding downgrades ensures that you are paying the lowest possible transaction fees. A transaction can fall into one of three rate categories, and processo...
Tue, 13 Nov, 2018 at 8:32 AM
This is a legal change. You need to fill out paperwork detailing the change, and provide any supporting documents to us.
Mon, 7 Jan, 2019 at 9:07 AM
To update the address of your business: Complete the request form and return it to us via email or fax. To keep your account secure, you must verify you...
Wed, 30 Jan, 2019 at 5:26 AM
To transfer business ownership, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:26 AM
To add or delete any one of the above, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:27 AM
To cancel your account, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 4:30 AM
To re-order supplies, contact our Customer Support Team. When you call us, follow the prompts and let us know if you are a Merchant Club member.
Wed, 30 Jan, 2019 at 5:27 AM
For support with your invoicing solution, contact the NMI Invoicing Solution team.
Wed, 30 Jan, 2019 at 5:28 AM
To update the phone number for your merchant account: Complete the change request form on this page. To keep your account secure, you must verify your ...
Thu, 14 Feb, 2019 at 11:13 AM
Step 1. Use a web browser to go to https://portal.cayan.com/login/. Step 2. From the Merchant Portal tile, click LOGIN >>. Step 3. Click Trouble Log...
Wed, 27 Feb, 2019 at 7:46 AM
Step 1. Use a web browser to go to https://portal.cayan.com/login/. Step 2. From the Merchant Portal tile, click LOGIN >>. Step 3. Click Trouble Log...
Wed, 27 Feb, 2019 at 7:51 AM
You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information: Your Company Code Your Cayan SV/SVL Login ID ...
Wed, 27 Feb, 2019 at 6:51 AM
Step 1. Use a web browser to go to https://geniusex.roamdata.com. Step 2. Click Forgot Your Password? Step 3. Complete the password reset information: ...
Wed, 27 Feb, 2019 at 7:42 AM
If you cannot find the information that you need on this site, you can contact our Customer Support Team directly by email, chat, or telephone. Or ca...
Fri, 17 May, 2019 at 9:08 AM
To contact the Sales Team, contact our Customer Support Team and follow the instructions.
Wed, 30 Jan, 2019 at 5:15 AM
Statements and Reporting is an online reporting system that allows you to view: An overview of your merchant account's card sales and transactions acr...
Mon, 7 Jan, 2019 at 10:46 AM
Our Account Management tool is part of the Payments Portal. Using a single log on, you can: Manage your account Manage the status of your PCI compliance ...
Thu, 14 Feb, 2019 at 1:41 PM
To update your bank account information, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:34 AM
To update your legal corporate information, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:35 AM
If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Sup...
Fri, 1 Mar, 2019 at 10:18 AM