Managing my Account

Managing my Account

How do I avoid downgrades?
Avoiding downgrades ensures that you are paying the lowest possible transaction fees. A transaction can fall into one of three rate categories, and processo...
Tue, 13 Nov, 2018 at 8:32 AM
My business recently changed from a sole proprietorship to an LLC. How do I update my account?
This is a legal change. You need to fill out paperwork detailing the change, and provide any supporting documents to us.
Mon, 7 Jan, 2019 at 9:07 AM
I recently moved my business. How do I update my terminal to print the correct address?
To update the address of your business: Complete the request form and return it to us via email or fax.  To keep your account secure, you must verify you...
Wed, 30 Jan, 2019 at 5:26 AM
I am selling my business, but the new owner would like to continue on with your services. How do we make this change?
To transfer business ownership, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:26 AM
How do I add or remove PIN debit, EBT, Voyager/Wex or American Express/Discover?
To add or delete any one of the above, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:27 AM
How do I cancel my account?
To cancel your account, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 4:30 AM
How do I re-order supplies?
To re-order supplies, contact our Customer Support Team. When you call us, follow the prompts and let us know if you are a Merchant Club member.
Wed, 30 Jan, 2019 at 5:27 AM
Who can I contact for support with my invoicing solution?
For support with your invoicing solution, contact the NMI Invoicing Solution team.
Wed, 30 Jan, 2019 at 5:28 AM
How do I update my telephone number?
To update the phone number for your merchant account: Complete the change request form on this page.  To keep your account secure, you must verify your ...
Thu, 14 Feb, 2019 at 11:13 AM
How do I reset my Merchant Portal password?
Step 1. Use a web browser to go to https://portal.cayan.com/login/. Step 2. From the Merchant Portal tile, click LOGIN >>. Step 3. Click Trouble Log...
Wed, 27 Feb, 2019 at 7:46 AM
How do I reset my Merchant Portal user name?
Step 1. Use a web browser to go to https://portal.cayan.com/login/. Step 2. From the Merchant Portal tile, click LOGIN >>. Step 3. Click Trouble Log...
Wed, 27 Feb, 2019 at 7:51 AM
How do I reset my Cayan SV/SVL password?
You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information: Your Company Code Your Cayan SV/SVL Login ID ...
Wed, 27 Feb, 2019 at 6:51 AM
How do I reset my Genius EX password?
Step 1. Use a web browser to go to https://geniusex.roamdata.com. Step 2. Click Forgot Your Password? Step 3. Complete the password reset information: ...
Wed, 27 Feb, 2019 at 7:42 AM
How can I contact the Customer Support Team?
If you cannot find the information that you need on this site, you can contact our Customer Support Team directly by email, chat, or telephone.  Or ca...
Thu, 14 Feb, 2019 at 11:11 AM
How can I contact the Sales Team?
To contact the Sales Team, contact our Customer Support Team and follow the instructions.
Wed, 30 Jan, 2019 at 5:15 AM
What is Statements and Reporting, and what can I use it for?
Statements and Reporting is an online reporting system that allows you to view: An overview of your merchant account's card sales and transactions ac...
Mon, 7 Jan, 2019 at 10:46 AM
Support Guides for our Account Management tool
Our Account Management tool is part of the Payments Portal. Using a single log on, you can: Manage your account Manage the status of your PCI compliance ...
Thu, 14 Feb, 2019 at 1:41 PM
How do I update my bank account information?
To update your bank account information, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:34 AM
How do I update my legal corporate information?
To update your legal corporate information, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:35 AM
Contact us
If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Sup...
Fri, 1 Mar, 2019 at 10:18 AM