How do I reset my Cayan SV/SVL password?

You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information:

  • Your Company Code
  • Your Cayan SV/SVL Login ID
Note: If you are unsure of your Company Code or Login ID, contact us at (1) (800) 941-6557.

Resetting your Cayan SV/SVL password

  1. Use a web browser to go to https://merchant.opticard.com/gift/.
  2. From the Cayan SV/SVL tile, click LOGIN >>.
  3. Click RESET PASSWORD.

  4. Cayan SV/SVL sign-in page
  5. To complete Password Recovery, type the following information:
    1. Your Company Code.
    2. Your Login Id.
  6. Click Enter. Cayan SV/SVL forwards you an automated email with a temporary password.
  7. Note: If you do not receive the automated email, contact us at (1) (800) 941-6557.
  8. Log on to Cayan SV/SVL using your temporary password:
    • Type your Company Code.
    • Type your Login Id.
    • Type your temporary password.
    • Click LOGIN.
  9. Change your password:
    • In the New Password field, type your chosen password.
    • In the Re-enter Password field, re-type your chosen password.
    • Click SUBMIT.

Modified on: Tue, 15 Jan, 2019 at 6:47 AM