You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information:
- Your Company Code
- Your Cayan SV/SVL Login ID
Note: If you are unsure of your Company Code or Login ID, contact us at (1) (800) 941-6557.
Resetting your Cayan SV/SVL password
- Use a web browser to go to https://merchant.opticard.com/gift/.
- From the Cayan SV/SVL tile, click LOGIN >>.
- Click RESET PASSWORD.
- Cayan SV/SVL sign-in page
- To complete Password Recovery, type the following information:
- Your Company Code.
- Your Login Id.
- Click Enter. Cayan SV/SVL forwards you an automated email with a temporary password.
- Note: If you do not receive the automated email, contact us at (1) (800) 941-6557.
- Log on to Cayan SV/SVL using your temporary password:
- Type your Company Code.
- Type your Login Id.
- Type your temporary password.
- Click LOGIN.
- Change your password:
- In the New Password field, type your chosen password.
- In the Re-enter Password field, re-type your chosen password.
- Click SUBMIT.
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