If you have more questions, contact the relevant support team:
- Genius Support Team
- For help with setting up or using your Genius device.
- Technical Support Team
- For help setting up non-Genius terminals or checking the status of your equipment order.
- Partner Support Team
- For help using the Partner Portal.
- TSYS Chargeback Team
- For help with retrieval requests or chargebacks if you use TSYS as your processor.
- First Data Chargeback Team
- For help with retrieval requests or chargebacks if you use First Data as your processor.
- NMI Invoicing Solution
- For help with your invoicing solution.
For all other questions, contact our Customer Support Team.
Genius Support Team
Phone: (1) (888) 249-3220
Fax: (1) (857) 241-5429
Email: csprocessing@cayan.com
Opening hours: 24 hours a day, seven days a week
Technical Support Team
Phone: (1) (800) 941-6557
Fax: (1) (857) 241-5429
Email: csprocessing@cayan.com
Opening hours: 24 hours a day, seven days a week
Partner Support Team
Phone: (1) (888) 302-2926
Email: partnersupport@cayan.com
Opening hours: 09:00 – 17:00 EST, Monday to Friday
TSYS Chargeback Team
Phone: (1) (866) 637-5467
Fax: (1) (706) 644-5210
Opening hours: 08:00 – 17:00 EST, Monday to Friday
First Data Chargeback Team
Phone: (1) (800) 672-5007
Fax: (1) (402) 933-1525
Opening hours: 09:00 – 21:00 EST, Monday to Friday
NMI Invoicing Solution
Phone: (1) (800) 617-4850
Email: support@nmi.com
Opening hours: 09:00 – 19:00 EST, Monday to Friday
Customer Support Team
Phone: (1) (800) 941-6557
Fax: (1) (857) 241-5429
Email: csprocessing@cayan.com
Opening hours: 24 hours a day, seven days a week
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