How do I reset my Merchant Portal user name?

Step 1. Use a web browser to go to

Step 2. From the Merchant Portal tile, click LOGIN >>.

Step 3. Click Trouble Logging In?.

The Merchant Portal sign-in page with the Trouble Logging In link highlighted.

Step 4. Click Reset Username.

The Reset Password screen with the Reset Username link highlighted.

Step 5. To send a user name reset email, enter the following information:

  a. The last six digits of your Merchant ID number.

  b. Your Zip Code.

  c. Click SUBMIT. Merchant Portal forwards you an automated email. Follow the instructions provided to
  reset your user name.

Note: If you do not receive the automated email, contact our Customer Support Team.

Modified on: Wed, 27 Feb, 2019 at 7:51 AM