How do I reset my Genius EX password?

  1. Use a web browser to go to
  2. Click Forgot Your Password?
  3. Genius EX sign-in page
  4. Complete the password reset information:
    1. Type your Username.
    2. Click Submit. GeniusEX forwards you an automated email and displays a confirmation message.
  5. Note: If you do not receive the automated email, contact us at (1) (800) 941-6557.
  6. Click Close.
  7. In the password-reset email, follow the Click here to reset your password link.
  8. Follow the instructions to reset your password:
    1. Answer the security questions when prompted.
    2. In the Choose Password field, type your chosen password.
    3. In the Retype Password field, re-type your chosen password.
    4. Click Continue.
  9. Note: Your password must contain between 8 and 20 characters including at least one number, a mixture of uppercase and lowercase letters, and it must not match your user name. You are prompted to change your password every 90 days, and you cannot use a password more than once.

Modified on: Mon, 7 Jan, 2019 at 10:44 AM