How do I reset my Genius EX password?

Step 1. Use a web browser to go to

Step 2. Click Forgot Your Password?

The Genius Ex sign-in page with the Forgot Your Password link highlighted.

Step 3. Complete the password reset information:

  a. Type your Username.

  b. Click Submit. GeniusEX forwards you an automated email and displays a confirmation message.

Note: If you do not receive the automated email, contact our Customer Support Team.

Step 4. Click Close.

Step 5. In the password-reset email, follow the Click here to reset your password link.

Step 6. Follow the instructions to reset your password:

  a. Answer the security questions when prompted.

  b. In the Choose Password field, type your chosen password.

  c. In the Retype Password field, re-type your chosen password.

  d. Click Continue.

Note: Your password must contain between 8 and 20 characters including at least one number, a mixture of uppercase and lowercase letters, and it must not match your user name. You are prompted to change your password every 90 days, and you cannot use a password more than once.

Modified on: Wed, 27 Feb, 2019 at 7:42 AM