- Use a web browser to go to https://geniusex.roamdata.com.
- Click Forgot Your Password?
- Genius EX sign-in page
- Complete the password reset information:
- Type your Username.
- Click Submit. GeniusEX forwards you an automated email and displays a confirmation message.
- Note: If you do not receive the automated email, contact us at (1) (800) 941-6557.
- Click Close.
- In the password-reset email, follow the Click here to reset your password link.
- Follow the instructions to reset your password:
- Answer the security questions when prompted.
- In the Choose Password field, type your chosen password.
- In the Retype Password field, re-type your chosen password.
- Click Continue.
- Note: Your password must contain between 8 and 20 characters including at least one number, a mixture of uppercase and lowercase letters, and it must not match your user name. You are prompted to change your password every 90 days, and you cannot use a password more than once.
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