EMV

EMV

Why should I use EMV-compliant equipment?
To reduce the risk of fraud, you should make sure that you are using EMV-compliant equipment to process EMV card payments. If you accept an EMV card using n...
Thu, 3 Jan, 2019 at 9:51 AM
Does my Genius device accept EMV cards?
Yes. Your Genius device is EMV ready. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the Genius...
Mon, 7 Jan, 2019 at 8:29 AM
Why does an EMV card need to be left in the terminal for so long?
With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The card issuer makes a decision and sends a respon...
Wed, 8 Aug, 2018 at 6:18 AM
Is my POS EMV ready?
Most of our POS partners accept EMV payments through our Genius device. Contact your POS provider to find out if your POS supports EMV.
Wed, 8 Aug, 2018 at 6:20 AM
How do tips work with EMV transactions?
On the Genius device If you have the Tip feature turned on, your Genius device prompts the customer to enter a tip amount before it sends the authorization...
Mon, 12 Nov, 2018 at 6:47 AM
Can I pre-authorize an EMV transaction?
Yes you can. Pre-authorizations and post-authorizations, also known as Auth and Capture, work the same way for EMV as they do for magstripe transactions. P...
Mon, 7 Jan, 2019 at 8:39 AM
Is there a wireless EMV option?
Yes. Our Genius Handheld device accepts EMV payments. If your POS is integrated with Genius, you do not need to make any changes to support the new device. ...
Mon, 7 Jan, 2019 at 8:43 AM
How can I tell if a transaction was EMV or regular credit/debit in my Payments Portal reports?
The Entry Mode field in the Transaction Details indicates whether a transaction was EMV or regular credit/debit. The Payments Portal displays one of the fol...
Mon, 7 Jan, 2019 at 8:43 AM
Do EMV transactions process differently?
With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The card issuer makes a decision and sends a respon...
Wed, 8 Aug, 2018 at 6:29 AM
What do I do if the chip isn’t working?
If your terminal can’t read the chip, the customer can swipe their card instead. This is called a fallback transaction. When this happens, the card issuer i...
Tue, 13 Nov, 2018 at 6:32 AM
How fast are EMV transactions?
Our Genius platform uses our ChipIQ™ technology, which processes the transaction within a few seconds. This means that checkouts are faster, and cardholders...
Thu, 3 Jan, 2019 at 8:26 AM
What does “Declined: Cryptogram type ‘ARQC’ received in Complete message. 2nd decision was not made. (12)” mean?
Meaning With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The chip must approve the transaction firs...
Tue, 30 Oct, 2018 at 9:27 AM
What does “Declined: Cryptogram type ‘AAC’ received in Complete message. 2nd decision from chip was a decline. (12)” mean?
Meaning With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The chip must approve the transaction firs...
Wed, 8 Aug, 2018 at 6:35 AM
What does an EMV card look like?
You can identify an EMV card by the gold-plated contact pads on the card. EMV terminals communicate with the chip on the card using these pads. EMV card
Mon, 7 Jan, 2019 at 8:45 AM
I thought EMV prevented fraud. Why am I still seeing fraudulent transactions?
EMV makes it very difficult for criminals to commit card fraud. For example, it is much easier to skim credit card data when the customer pays by swiping th...
Tue, 13 Nov, 2018 at 6:45 AM
Why should I be penalized if a customer chooses to swipe their EMV card instead of using the chip?
If you are using a non-EMV terminal, customers do not have the option to use their EMV chips; they have to swipe their card to pay for goods or services. In...
Thu, 3 Jan, 2019 at 10:10 AM
Do I need to collect signatures for all EMV transactions?
No. Many of the major US card brands no longer require customers to sign an electronic receipt when they use an EMV card to purchase goods or services. If y...
Tue, 30 Oct, 2018 at 10:35 AM
Which card brands do not require a signature for EMV transactions?
From April 2018, the following card brands no longer require an electronic signature for EMV transactions: MasterCard Visa Discover American Express S...
Tue, 13 Nov, 2018 at 6:50 AM
I want to stop collecting signatures for EMV transactions, what do I need to do?
To stop collecting signatures for EMV transactions, contact our Customer Support Team at (1) (855) 276‑5759.  Note: • You must continue to support signatur...
Tue, 13 Nov, 2018 at 6:53 AM