On the Genius device
If you have the Tip feature turned on, your Genius device prompts the customer to enter a tip amount before it sends the authorization request to the processors. Because Genius sends the sale and tip in a single transaction it means:
- You do not need to make an adjustment after the authorization
- Tip acceptance is not limited to certain merchant types
- There is no difference between EMV and magstripe transactions
Contact your sales representative if you are interested in adding the Tip feature to your Genius device.
Note: Not all of our POS partners support the Tip feature.
Without a Genius device
- Only certain merchant types may add a tip to a transaction after it has been authorized, for example:
- Bars
- Restaurants
- Taxis
- Salons
- There are limits to the tip amount that you can add to a transaction.
Note: Transactions that do not meet the requirements for tip adjustments may be downgraded or lose chargeback disputes.
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