Chargebacks

Chargebacks

The chargeback process
There are up to four stages in the chargeback process: Retrieval request First chargeback Second chargeback, also known as pre-arbitration Arbitration ...
Mon, 7 Jan, 2019 at 5:57 AM
How can I defend myself against chargebacks?
If you receive a chargeback you should: Follow the instructions on the chargeback notification Respond by the due date listed on the notification Provid...
Fri, 9 Nov, 2018 at 6:49 AM
How does EMV protect me against chargebacks?
One of the best things you can do to reduce your chargeback risk, is to invest in EMV-enabled hardware. It is much harder for fraudsters to skim and duplica...
Thu, 8 Nov, 2018 at 8:38 AM
How long should I keep transaction documentation?
You should keep your transaction documentation for the following amounts of time: Visa and Mastercard: 13 months Healthcare transactions: Five years Dis...
Thu, 8 Nov, 2018 at 8:40 AM
What should I do when I receive a retrieval request?
When you receive a retrieval request, you should provide all available documentation to support the transaction. The documentation should relate to the reas...
Thu, 8 Nov, 2018 at 8:47 AM
What happens after I have responded to my retrieval request?
When you respond to a retrieval request, the issuing bank or cardholder decides if you have given enough evidence to prove that the transaction took place a...
Fri, 9 Nov, 2018 at 6:57 AM
What additional information can a keyed-entry or MOTO merchant provide to defend against chargebacks?
In addition to the actions described in How can I defend myself against chargebacks?, keyed-entry or MOTO merchants can also provide the following additiona...
Fri, 9 Nov, 2018 at 6:59 AM
What additional information can an e-Commerce merchant provide to defend against chargebacks?
In addition to the actions described in How can I defend myself against chargebacks?, e-Commerce merchants can also provide the following additional informa...
Fri, 9 Nov, 2018 at 7:02 AM
What additional information can a retail merchant provide to defend against chargebacks?
In addition to the actions described in How can I defend myself against chargebacks?, retail merchants can also provide the additional information as listed...
Fri, 9 Nov, 2018 at 7:08 AM
What additional information can a recurring billing or service-based merchant provide to defend against chargebacks?
In addition to the actions described in How can I defend myself against chargebacks?, recurring billing or service-based merchants can also provide the foll...
Fri, 9 Nov, 2018 at 7:10 AM
What is a fallback transaction?
A fallback transaction happens when the cardholder inserts a chip card into an EMV compliant device, but there is a fault with the chip. The device cannot r...
Thu, 8 Nov, 2018 at 8:57 AM
How can I avoid chargebacks?
You can avoid chargebacks by using the following best practices: Do: Obtain the cardholder’s signature to confirm they received the merchandise in good c...
Fri, 9 Nov, 2018 at 7:12 AM
What can a keyed entry or MOTO merchant do to avoid chargebacks?
In addition to the best practices described in How can I avoid chargebacks?, keyed-entry or MOTO merchants should follow these additional best practices. D...
Thu, 8 Nov, 2018 at 9:02 AM
What can an e-Commerce merchant do to avoid chargebacks?
In addition to the best practices described in How can I avoid chargebacks?, e-Commerce merchants should follow these additional best practices. Do: Clea...
Thu, 8 Nov, 2018 at 9:05 AM
What can a retail merchant do to avoid chargebacks?
In addition to the best practices described in How can I avoid chargebacks?, retail merchants should follow these additional best practices. Do: Ensure t...
Mon, 19 Nov, 2018 at 6:58 AM
What can a recurring billing or service-based merchant do to avoid chargebacks?
In addition to the best practices described in How can I avoid chargebacks?, recurring billing or service-based merchants should follow these additional bes...
Thu, 8 Nov, 2018 at 9:10 AM