In addition to the best practices described in How can I avoid chargebacks?, recurring billing or service-based merchants should follow these additional best practices.
Do:
- Cancel the recurring billing as soon as the cardholder notifies you of their wish to cancel.
- Make sure billing and cancellation terms are clear in the recurring billing contract.
- Make sure you bill the cardholder for the correct number of installments for the correct amount according to the payment schedule.
- Offer the cardholder the option to cancel, if your internal policies allow.
Do not:
- Bill any installments sooner than agreed with the cardholder.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.