What can a retail merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, retail merchants should follow these additional best practices.


  • Ensure the cardholder’s card is present.
  • Ensure your POS device is in working order and free from dirt and debris.
  • Void errors at POS before batching out.
  • Obtain a legible, signed, and imprinted transaction receipt if unable to swipe the card. Verify the information on the receipt matches the card.
  • Obtain a signature/PIN on all transactions with exception of those that qualify for the “No signature/no PIN” program.
  • Educate your staff on the procedures to eliminate POS fraud.
  • When running multiple transactions, obtain a magnetic-swipe for each transaction and the cardholder’s signature on each individual transaction receipt.

Modified on: Mon, 19 Nov, 2018 at 6:58 AM