What can a keyed entry or MOTO merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, keyed-entry or MOTO merchants should follow these additional best practices.


  • Imprint the front of the credit card on the bottom of the transaction receipt that the cardholder signs.
  • Avoid hand-writing the account number on the transaction receipt. You should use a manual imprinter; processors do not consider pencil or crayon rubbings as valid imprints.
  • Use the CVV2 Validation Program for key-entered transactions, in place of an imprint.

Do not:

  • Alter the imprint.
  • Imprint on the back of the receipt or imprint on a blank transaction receipt.

Modified on: Thu, 8 Nov, 2018 at 9:02 AM