First Data Hardware

FD Verifone VX520

Verifone VX520 Setup Guide
The VX520 Setup Guide is in PDF format; to view it you need a PDF viewer such as Adobe Acrobat Reader. Download Setup Guide
Mon, 7 Jan, 2019 at 6:25 AM
How do I access the SoftPay home screen on my VX520 to start processing transactions?
The SoftPay home screen is the starting point for all your transactions and for many of the VX520 troubleshooting tasks.  VX520 main screen To access the ...
Mon, 7 Jan, 2019 at 6:26 AM
How do I run a credit card sale on my VX520? (Retail account - no tip)
Note: This article is for businesses that use a retail account, and do not process tips. The process is different if your business uses a restaurant account...
Thu, 15 Nov, 2018 at 6:36 AM
How do I run a non-EMV debit card or EBT debit card sale on my VX520? (Retail account - no tip)
From the SoftPay home screen, press F2 (Sale). Use the keypad to type the sale amount, then press the Enter key. To confirm the sale amount, press F1 (Ye...
Thu, 15 Nov, 2018 at 6:40 AM
How do I perform a balance inquiry on an EBT card on my VX520? (Retail account - no tip)
From the SoftPay home screen, press the leftmost purple key twice to access the third menu. From the third menu, press F4 (EBT Bal Inq). Swipe the card, ...
Thu, 15 Nov, 2018 at 6:38 AM
How do I run a credit card or debit card sale on my VX520? (Restaurant account - tip processing)
Note: This article is for businesses that use a restaurant account, and tip processing. The process is different if your business uses a retail account that...
Thu, 15 Nov, 2018 at 6:45 AM
How do I adjust a tip on my VX520? (Restaurant account - tip processing)
From the SoftPay home screen, press the second purple key from the left. Select how you want to search for your transaction: To search by clerk or server...
Thu, 15 Nov, 2018 at 6:52 AM
How do I open a tab on my VX520? (Restaurant account - tip processing)
From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. From the third menu screen, press F1 (Tab), then press ...
Fri, 2 Nov, 2018 at 5:54 AM
How do I close a tab on my VX520? (Restaurant account - tip processing)
From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. Press F1 (Tab), then F3 (Close Tab). Select how you wa...
Thu, 15 Nov, 2018 at 7:00 AM
How do I delete a tab on my VX520? (Restaurant account - tip processing)
From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. Press F1 (Tab), then F4 (Delete Tab). Select how you w...
Thu, 15 Nov, 2018 at 7:02 AM
How do I settle a batch on my VX520?
Note: If you process tips, make sure that you adjust any tips that you have not yet updated before you settle the batch. From the SoftPay home screen, pre...
Wed, 14 Nov, 2018 at 4:36 AM
How do I view batch totals on my VX520?
Note: Completing these steps only displays the batch totals on the screen. You can also print the batch totals. From the SoftPay home screen, press the le...
Wed, 14 Nov, 2018 at 4:38 AM
How do I print reports on my VX520?
There are two report screens on the VX520. You can access the following reports from each of the screens: Report screen one: Totals Report – Shows the to...
Thu, 15 Nov, 2018 at 8:15 AM
How do I reprint receipts on my VX520?
Note: You can reprint receipts for transactions only within an open batch. From the SoftPay home screen, press the third purple key from the left once to ...
Wed, 14 Nov, 2018 at 4:43 AM
How do I refund a transaction on my VX520?
Note: You can refund transactions from a closed batch only. If the batch is open, you must void the transaction. From the SoftPay home screen, press F3 (R...
Thu, 15 Nov, 2018 at 8:21 AM
How do I void a transaction on my VX520?
Note: You can void transactions only if they are within an open batch. If the transaction is in a closed batch, you need to perform a refund. From the Sof...
Thu, 15 Nov, 2018 at 8:30 AM
How do I process an Authorization Only (Auth Only) transaction on my VX520?
An Authorization Only (Auth Only) transaction allows you to reserve an amount on a card, which you can settle at a later date.  For example, hotels may per...
Thu, 15 Nov, 2018 at 8:34 AM
How do I process a Ticket Only transaction on my VX520?
Use Ticket Only to complete an Authorization Only (Auth Only) transaction, or an authorization that you completed over the phone. For example, hotels may p...
Thu, 15 Nov, 2018 at 8:36 AM
How do I adjust the heading or footer of my VX520's receipts?
The receipt header and footer typically contain information about your business, such as your company name, address, phone number, web address, and any othe...
Thu, 15 Nov, 2018 at 8:45 AM
My VX520 is displaying "CAPK Error File Not Found," what do I do?
Meaning This error occurs if you have not updated the terminal to accept the type of card which the customer is trying to use. Solution To update your te...
Thu, 15 Nov, 2018 at 8:50 AM