Note: You can void transactions only if they are within an open batch. If the transaction is in a closed batch, you need to perform a refund.
- From the SoftPay home screen, press F4 (Void).
- Select the transaction you want to void.
- To void the last transaction:
- To confirm you want to void the last transaction, press F1 (Yes).
- To confirm your choice, press F1 (Yes).
- To reprint the customer receipt from the transaction, press F1 (Yes).
- To void a different transaction:
- To confirm that you do not want to void the last transaction, press F2 (No).
- Select how you want to search for your transaction:
- To search by invoice number, press F1 (Inv#).
- To search by the last four digits of the card number, press F2 (Acct#).
- Use the keypad to type the search information, then press Enter.
- To select the current transaction, press F1 (Yes).
- To reprint the customer receipt from the transaction, press F1 (Yes).
- To void the last transaction:
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