Note: You can refund transactions from a closed batch only. If the batch is open, you must void the transaction.
- From the SoftPay home screen, press F3 (Refund).
- Use the keypad to type the refund amount, then press Enter.
- To confirm the refund amount, press F1 (Yes).
- Swipe, dip, or tap the payment card on the terminal, or use the keypad to type the card number then press Enter.
- Select the card type for the refund:
- F1 (credit) – you must also process debit refunds using the credit option
- Use the keypad to type the expiration date.
- Press Enter.
- F3 (EBT)
- F1 (credit) – you must also process debit refunds using the credit option
- If the terminal displays "Imprint Card", press Enter.
- To print a copy of the receipt for the customer, press F1 (Yes).
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.