What is a chargeback?

A chargeback is when a customer or issuing bank disputes one of your transactions. For example, if a customer has a transaction they do not recognize, they can contact their bank to dispute the transaction. When the issuing bank issues a chargeback, the transaction amount is deducted from your account while it investigates the chargeback.

If you have any questions about chargebacks, call our dedicated team at (1) (800) 672-5007.

Important: If you want to dispute a chargeback, you must follow the instructions on the chargeback notification. We cannot formally dispute a chargeback on your behalf, even if the cause is a technical issue.

Modified on: Mon, 3 Dec, 2018 at 6:53 AM