Genius

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How do I set up my Genius device?
Set up your Genius device by connecting the cables to either: The multiport cable The communications module Connecting your cables to the multiport cab...
Wed, 9 Jan, 2019 at 10:55 AM
Setting up your Genius device using the multiport cable
To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your G...
Mon, 7 Jan, 2019 at 6:56 AM
Setting up your Genius device using the communications module
To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your G...
Wed, 16 Jan, 2019 at 9:42 AM
How does my Genius device work?
Your Genius device is one part of the Genius solution. You use your Genius device to run transactions at your physical location; however, you also have acce...
Mon, 7 Jan, 2019 at 8:36 AM
How do I view transactions that I ran on my Genius device?
To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Wed, 2 Jan, 2019 at 8:38 AM
How does the Genius device work with my network?
The Genius device is a payment terminal that connects to your local network using a standard Ethernet cable. We configure Genius with the same gateway crede...
Tue, 13 Nov, 2018 at 5:58 AM
Can my Genius device and POS share a network connection?
Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius device, instead of inserting i...
Wed, 16 Jan, 2019 at 9:45 AM
What are the Genius device's default ports?
Port Protocol 443 SSL 7622 SFTP
Thu, 9 Aug, 2018 at 8:33 AM
How can I test my Genius device's connection with the servers?
You can test your Genius device's connection with our servers. This test tells you if the Genius device is able to run transactions and receive downloa...
Mon, 7 Jan, 2019 at 8:56 AM
My Genius device's keypad isn't working, what do I do?
If any of the keys on your Genius device are not working contact the Customer Support Team.
Mon, 5 Nov, 2018 at 11:19 AM
How can I test my Genius device's connection with the LAN and WAN?
You can test your Genius device's network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your con...
Mon, 7 Jan, 2019 at 9:39 AM
What is the difference between a dynamic IP address and a static IP address?
A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP address are known as dynamic as the...
Mon, 5 Nov, 2018 at 8:35 AM
How do I set a static IP address on my Genius device?
You can configure your Genius device's static IP settings using the Admin menu. When the Genius splash screen is displayed, press 0 on the keypad thr...
Mon, 7 Jan, 2019 at 10:58 AM
How do I return to the splash screen of my Genius device?
To return to your Genius device’s splash screen: On the keypad, press the red Cancel button.
Tue, 6 Nov, 2018 at 10:10 AM
Can I display a custom image on my Genius splash screen?
Yes. You can display a custom image on the splash screen and the line­­–item screen of your Genius device. To update your Genius device to use a custom ima...
Tue, 27 Nov, 2018 at 8:53 AM
Can I accept payment types other than credit and debit?
Yes, your Genius device can accept the following payment methods: Credit Debit Mobile payments Gift cards Loyalty cards FSA cards EBT cards
Tue, 6 Nov, 2018 at 10:06 AM
My Genius device is not functioning correctly. What do I do?
My Genius device is not connecting to my network If your Genius device is not connecting to a network, try the following steps: Run a gateway connection ...
Tue, 4 Dec, 2018 at 3:24 AM
My Genius device is frozen, what do I do?
Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact the Customer Support Team. Flowchart: Unfreeze a Geni...
Mon, 7 Jan, 2019 at 11:02 AM
My Genius device won't turn on, what do I do?
Follow the steps in the flowchart to diagnose the issue with your Genius device. Flowchart: What to do when your Genius device won't turn on
Mon, 7 Jan, 2019 at 11:48 AM
Does my Genius device accept EMV cards?
Yes. Your Genius device accepts EMV cards. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the G...
Mon, 7 Jan, 2019 at 11:50 AM