Genius

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How do I set up my Genius device?
To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your G...
Tue, 30 Apr, 2019 at 6:10 AM
How do I check my Genius device is ready to use?
Before using your Genius device, we recommend you do the following: Check your Genius device has an IP address and a host name Run a test to check your G...
Fri, 1 Mar, 2019 at 10:12 AM
How does my Genius device work?
Note: Your Genius device does not share any sensitive cardholder data with your POS.  Your POS sends information about the transaction to your Genius d...
Fri, 22 Feb, 2019 at 9:20 AM
How do I view transactions that I ran on my Genius device?
To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Wed, 2 Jan, 2019 at 8:38 AM
How does the Genius device work with my network?
The Genius device is a payment terminal that connects to your local network using a standard Ethernet cable. We configure Genius with the same gateway crede...
Tue, 13 Nov, 2018 at 5:58 AM
Can my Genius device and POS share a network connection?
Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius device, instead of inserting i...
Thu, 21 Feb, 2019 at 9:58 AM
What are the Genius device's default ports?
Port Protocol 443 SSL 7622 SFTP
Thu, 9 Aug, 2018 at 8:33 AM
How can I test my Genius device's connection with the servers?
You can test your Genius device's connection with our servers. This test tells you if the Genius device is able to run transactions and receive downloa...
Tue, 26 Feb, 2019 at 8:34 AM
My Genius device's keypad isn't working, what do I do?
If any of the keys on your Genius device are not working contact our Genius Support Team.
Wed, 30 Jan, 2019 at 6:08 AM
How can I test my Genius device's connection with the LAN and WAN?
You can test your Genius device's network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your con...
Tue, 26 Feb, 2019 at 8:35 AM
What is the difference between a dynamic IP address and a static IP address?
A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP address are known as dynamic as the...
Mon, 5 Nov, 2018 at 8:35 AM
How do I set a static IP address on my Genius device?
You can configure your Genius device's static IP settings using the Admin menu. Step 1. When the Genius splash screen is displayed, press 0 on the key...
Tue, 26 Feb, 2019 at 8:56 AM
How do I return to the home screen of my Genius device?
To return to your Genius device’s home screen: On the keypad, press the red Cancel button. If your Genius device is frozen, you can restart it.
Wed, 20 Feb, 2019 at 9:08 AM
Can I display a custom image on my Genius home screen?
Yes, you can display a custom image on the home screen of your Genius device. To update your Genius device to use a custom image, contact our Genius Suppor...
Wed, 20 Feb, 2019 at 9:09 AM
Can I accept payment types other than credit and debit?
Yes, your Genius device can accept the following payment methods: Credit Debit Mobile payments Your Genius device can also accept the following if you...
Mon, 28 Jan, 2019 at 10:01 AM
My Genius device is not functioning correctly. What do I do?
My Genius device is not connecting to the Internet If your Genius device is not connecting to the Internet, try the following steps: Run a gateway connec...
Wed, 30 Jan, 2019 at 6:10 AM
My Genius device is frozen, what do I do?
Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team. Flowchart: Unfreeze a Genius...
Thu, 21 Feb, 2019 at 10:33 AM
My Genius device does not turn on, what do I do?
Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team. Flowchart: What to do when y...
Thu, 21 Feb, 2019 at 10:35 AM
Does my Genius device accept EMV cards?
Yes. Your Genius device accepts EMV cards. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the G...
Thu, 21 Feb, 2019 at 10:38 AM
My Genius device isn't reading chip cards, what do I do?
Your Genius device accepts EMV cards. If your Genius device is not reading a chip card, check that the card is fully inserted into the card slot. The Geni...
Thu, 21 Feb, 2019 at 10:37 AM