My Genius device isn't reading chip cards, what do I do?

Your Genius device accepts EMV cards. If your Genius device is not reading a chip card, check that the card is fully inserted into the card slot.

The Genius device with a call out that highlights the chip card slot.The Genius device's card slot

If the card is fully inserted, but still is not being read:

  1. Remove the card from the device.
  2. Check the card slot is illuminated.
    • If the card slot is illuminated, try another card.
    • If the card slot is not illuminated, your POS may not be using up-to-date communication methods. Contact your POS provider to confirm that the integration between your POS and Genius is up to date.

Modified on: Thu, 21 Feb, 2019 at 10:37 AM