How do my customers use the Genius device to pay using an EBT card?

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Your customer can pay for their goods by:

  • Swiping their EBT card through the Genius device.

  • Using the keypad to type the Primary Account Number (PAN) of their EBT card.

Running a swiped EBT transaction

Step 1. Customer swipes their card through the Genius device.

Step 2. (Optional) Genius prompts the customer to select the EBT type they want to use to pay for their goods.

Step 3. Genius prompts the customer for their PIN.

Step 4. Genius processes the transaction.

Note: Genius displays the EBT Selection screen only when the transaction includes SNAP-eligible goods and your account supports both EBT Cash and EBT SNAP payments.

Running a keyed EBT transaction

Step 1. Customer uses the keypad to type the Primary Account Number (PAN) of their EBT card.

Step 2. (Optional) Genius prompts the customer to select the EBT type they want to use to pay for their goods.

Step 3. Genius prompts the customer for the following card information:

  a. Expiry date

  b. CVV

  c. Zip Code

Note: If the card does not have an Expiry Date, your customer should press Skip.

Step 4. Genius prompts the customer for their PIN.

Step 5. Genius processes the transaction.

Note: Genius displays the EBT Selection screen only when the transaction includes SNAP-eligible goods and your account supports both EBT Cash and EBT SNAP payments.

Modified on: Tue, 16 Apr, 2019 at 11:13 AM