My VX520 is displaying Datawire 1007/1008 error, what do I do?

Home First Data Hardware

Meaning

These are connection errors. 

Solution

To resolve the problem:

  1. Check that the Ethernet cable is plugged into the ETH port.
  2. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds.
  3. Plug the power cord back in, and run a test transaction.

The ports at the back of the VX520 device with call outs for the Ethernet port and power cord connections. VX520 ETH port and power cord connection

My terminal is still displaying the error, what do I do?

  1. From the SoftPay home screen, press * on the keypad.
  2. Press F2 (Commserver).
  3. Press the purple key immediately to the right of the Alpha key.
  4. Press F4 (Repair).

If your terminal is still displaying the error, contact the Customer Support Team.

Modified on: Thu, 21 Feb, 2019 at 9:16 AM