How do I void an order using the Payment Cartridge?

You can void orders using the Void button. When you void an order, the Payment Cartridge does the following:

  1. Refunds any gift card payments
  2. Captures any uncaptured payments, then voids the transaction; this releases the hold on the customer’s credit card
  3. Voids any captured transactions that have not been settled
 Note: You cannot void settled transactions. You can refund settled transactions using the refund button.

To void an order:

  1. On the Orders page, select the Order Number of the order you want to view.
  2. From the order’s transaction information, click Void. A dialog box opens warning you that you cannot undo this action.
  3. Void button
  4. Click OK. A dialog box opens confirming the success or failure of the action.
  5. Void dialog
  6. Click OK.
  7. Void success

Modified on: Mon, 7 Jan, 2019 at 6:58 AM