How do I refund an order using the Payment Cartridge?

You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund each transaction fully or refund a custom amount that is less than the transaction's captured value.

Note: You can refund settled transactions only. You must void any transactions that you have captured but that have not yet been settled.

Step 1. On the Orders page, select the Order Number of the order you want to view.

Step 2. From the order’s transaction information, click Refund. A dialog box opens prompting you to enter the refund amount.

An example order with a call out for the Refund button.

Step 3. Type the dollar amount you want to refund.

A Refund Dialog box with a field for typing in the refund amount and a call out for the OK button.

Step 4. Click OK. A dialog box opens confirming the success or failure of the action.

Step 5. Click OK.

An message displaying that the order was successfully refunded.

Modified on: Wed, 27 Feb, 2019 at 10:32 AM