My Genius device's Administration page says "No Internet Connection," what do I do?

"No Internet Connection" displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address. 

To resolve the issue:

  1. Check your device's network cables are correctly connected.
  2. Confirm your Genius device is configured for your network.
  3. Disconnect your Genius device from your router.
  4. Turn Off your router.
  5. Turn On your router.
  6. Reconnect your Genius device.

If you still have no internet connection, contact our Genius Support Team.

Note: If your network issues only static IP addresses, you need to manually set a static IP address on your Genius device.

Modified on: Thu, 14 Feb, 2019 at 11:16 AM