My Genius device's Administration page says "No Internet Connection," what do I do?

"No Internet Connection" displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address. 

You can manually assign a static IP address to your Genius device or use a DHCP server to issue a dynamic IP address.

Note: Your Genius device is configured to receive a dynamic IP address by default. If a Genius device is connected to a network which uses static IP addresses, it requests a dynamic address but will not be assigned one.

To resolve the issue:

  1. Check your device's network cables are correctly connected.
  2. Confirm your Genius device is configured for your network.
  3. Disconnect your Genius device from your router.
  4. Turn Off your router.
  5. Turn On your router.
  6. Reconnect your Genius device.

If you still have no internet connection, contact our Customer Support Team.

Modified on: Thu, 15 Nov, 2018 at 11:25 AM