First Data Hardware

FD Verifone VX520

My VX520 is displaying "Power Fail Recovery," what do I do?
Meaning This error occurs if the terminal loses power during a transaction.  Solution To clear the error: From the Power Fail Recovery screen, press En...
Wed, 14 Nov, 2018 at 8:17 AM
My VX520 isn't detecting cards – the screen shows “Commserver SoftPay,” what do I do?
Meaning The SoftPay home screen needs to be active to process cards. Solution To access the SoftPay home screen: Press F3 (SoftPay - FDMS)
Wed, 14 Nov, 2018 at 8:33 AM
My VX520 is prompting for a password during a transaction, what do I do?
Meaning The terminal's keypad is locked.  Solution To unlock the keypad: From the SoftPay home screen, press 8 on the keypad. Type the following ...
Wed, 14 Nov, 2018 at 8:41 AM
How do I add an extra number to my VX520 to dial an outside line (PABX)?
From the SoftPay home screen, press 6 on the keypad. Press F2 (Phone). Press F2 (View). Press F3 (Edit). Type the code that the terminal needs to acces...
Thu, 15 Nov, 2018 at 8:52 AM
How do I change the date or time on my VX520 terminal?
From the SoftPay home screen, press Enter. Press F2 (Setup). Type the following password: On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1. Press En...
Thu, 15 Nov, 2018 at 8:56 AM
My VX520 is displaying Datawire 1007/1008 error, what do I do?
Meaning These are connection errors.  Solution To resolve the problem: Check that the Ethernet cable is plugged into the ETH port. Unplug the power co...
Thu, 21 Feb, 2019 at 9:16 AM
My VX520 is prompting for a server number when I don't want it to, or it is not prompting for a server number when I want it to. What do I do?
From the SoftPay home screen, press Enter on the keypad. Press F2 (Setup). Type the following password: On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3...
Thu, 15 Nov, 2018 at 9:21 AM
How do I switch from dial-up to IP communication on my VX520?
From the SoftPay home screen, press 6 on the keypad. Press F4 (Communications), then press F2 (View). Press F3 (Edit), then F2 (Next) until the bottom le...
Thu, 15 Nov, 2018 at 9:23 AM
How do I connect my VX520 terminal to an Ethernet network?
Accessing the connection ports Turn the VX520 upside-down Remove the rear cover as shown to view the connection ports. Removing the VX520's rear ...
Thu, 21 Feb, 2019 at 9:22 AM
How do I switch from IP to dial-up communication on my VX520?
From the SoftPay home screen, press 6 on the keypad. Press F4 (Communications), then press F2 (View). Press F3 (Edit), then F2 (Next) until the bottom-le...
Thu, 15 Nov, 2018 at 9:25 AM
How do I connect my VX520 terminal to a phone line to use a dial-up connection?
Accessing the connection ports Turn the VX520 upside-down. Remove the rear cover as shown to view the connection ports. Removing the VX520's rear...
Thu, 21 Feb, 2019 at 9:25 AM