FD Verifone VX520
Meaning This error occurs if the terminal loses power during a transaction. Solution To clear the error: From the Power Fail Recovery screen, press En...
Wed, 14 Nov, 2018 at 8:17 AM
Meaning The SoftPay home screen needs to be active to process cards. Solution To access the SoftPay home screen: Press F3 (SoftPay - FDMS)
Wed, 14 Nov, 2018 at 8:33 AM
Meaning The terminal's keypad is locked. Solution To unlock the keypad: From the SoftPay home screen, press 8 on the keypad. Type the following p...
Wed, 14 Nov, 2018 at 8:41 AM
From the SoftPay home screen, press 6 on the keypad. Press F2 (Phone). Press F2 (View). Press F3 (Edit). Type the code that the terminal needs to acces...
Thu, 15 Nov, 2018 at 8:52 AM
From the SoftPay home screen, press Enter. Press F2 (Setup). Type the following password: On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1. Press En...
Thu, 15 Nov, 2018 at 8:56 AM
Meaning These are connection errors. Solution To resolve the problem: Check that the Ethernet cable is plugged into the ETH port. Unplug the power co...
Thu, 21 Feb, 2019 at 9:16 AM
From the SoftPay home screen, press Enter on the keypad. Press F2 (Setup). Type the following password: On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3...
Thu, 15 Nov, 2018 at 9:21 AM
From the SoftPay home screen, press 6 on the keypad. Press F4 (Communications), then press F2 (View). Press F3 (Edit), then F2 (Next) until the bottom le...
Thu, 15 Nov, 2018 at 9:23 AM
Accessing the connection ports Turn the VX520 upside-down Remove the rear cover as shown to view the connection ports. Removing the VX520's rear c...
Thu, 21 Feb, 2019 at 9:22 AM
From the SoftPay home screen, press 6 on the keypad. Press F4 (Communications), then press F2 (View). Press F3 (Edit), then F2 (Next) until the bottom-le...
Thu, 15 Nov, 2018 at 9:25 AM
Accessing the connection ports Turn the VX520 upside-down. Remove the rear cover as shown to view the connection ports. Removing the VX520's rear ...
Thu, 21 Feb, 2019 at 9:25 AM