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To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your G...
Tue, 30 Apr, 2019 at 6:10 AM
Before using your Genius device, we recommend you do the following: Check your Genius device has an IP address and a host name Run a test to check your G...
Fri, 1 Mar, 2019 at 10:12 AM
Note: Your Genius device does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius d...
Fri, 22 Feb, 2019 at 9:20 AM
To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
Wed, 2 Jan, 2019 at 8:38 AM
The Genius device is a payment terminal that connects to your local network using a standard Ethernet cable. We configure Genius with the same gateway crede...
Tue, 13 Nov, 2018 at 5:58 AM
Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius device, instead of inserting i...
Thu, 21 Feb, 2019 at 9:58 AM
Port Protocol 443 SSL 7622 SFTP
Thu, 9 Aug, 2018 at 8:33 AM
You can test your Genius device's connection with our servers. This test tells you if the Genius device is able to run transactions and receive download...
Tue, 26 Feb, 2019 at 8:34 AM
If any of the keys on your Genius device are not working contact our Genius Support Team.
Wed, 30 Jan, 2019 at 6:08 AM
You can test your Genius device's network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your conn...
Tue, 26 Feb, 2019 at 8:35 AM
A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP address are known as dynamic as the...
Mon, 5 Nov, 2018 at 8:35 AM
You can configure your Genius device's static IP settings using the Admin menu. Step 1. When the Genius splash screen is displayed, press 0 on the keyp...
Tue, 26 Feb, 2019 at 8:56 AM
To return to your Genius device’s home screen: On the keypad, press the red Cancel button. If your Genius device is frozen, you can restart it.
Wed, 20 Feb, 2019 at 9:08 AM
Yes, you can display a custom image on the home screen of your Genius device. To update your Genius device to use a custom image, contact our Genius Suppor...
Wed, 20 Feb, 2019 at 9:09 AM
Yes, your Genius device can accept the following payment methods: Credit Debit Mobile payments Your Genius device can also accept the following if you...
Mon, 28 Jan, 2019 at 10:01 AM
My Genius device is not connecting to the Internet If your Genius device is not connecting to the Internet, try the following steps: Run a gateway connec...
Wed, 30 Jan, 2019 at 6:10 AM
Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team. Flowchart: Unfreeze a Genius...
Thu, 21 Feb, 2019 at 10:33 AM
Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team. Flowchart: What to do when y...
Thu, 21 Feb, 2019 at 10:35 AM
Yes. Your Genius device accepts EMV cards. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the G...
Thu, 21 Feb, 2019 at 10:38 AM
Your Genius device accepts EMV cards. If your Genius device is not reading a chip card, check that the card is fully inserted into the card slot. The Geni...
Thu, 21 Feb, 2019 at 10:37 AM