Genius

Countertop

My Genius device's touch screen has a delay, what do I do?
Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team. Flowchart: What to do when ...
Thu, 21 Feb, 2019 at 10:39 AM
How can I find out my Genius device's IP address?
You can find your Genius device's IP address on the Administration page. Step 1. When the Genius splash screen is displayed, press 0 on the keypad thr...
Tue, 26 Feb, 2019 at 8:38 AM
My Genius device's Administration page says "No Internet Connection," what do I do?
"No Internet Connection" displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address. ...
Thu, 14 Feb, 2019 at 11:16 AM
How do I change the supervisor password on my Genius device?
You can change the supervisor password on your Genius device using the Verifone Administration screen. Important: If you lose or forget your supervisor pas...
Tue, 19 Mar, 2019 at 10:15 AM
Does my Genius device allow fallback transactions?
Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card a...
Wed, 30 Jan, 2019 at 6:15 AM
Can I stop my Genius device from asking customers for a PIN?
Yes. You can stop your Genius device from asking customers for a PIN during credit card and debit card transactions. For more information, contact our Geniu...
Wed, 30 Jan, 2019 at 6:16 AM
Genius Smart P2PE™ Instruction Manual
If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in our P2PE Instruction Man...
Wed, 30 Jan, 2019 at 6:17 AM
Can my Genius device display line items?
Yes, your Genius device can display line items. Your POS integrator must set this up when they integrate your POS with your Genius device. Note: Not all PO...
Mon, 28 Jan, 2019 at 8:43 AM
How do I set up my Genius device using the communications module?
Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the...
Tue, 26 Feb, 2019 at 11:24 AM
Can I use my Genius device to accept EBT cards?
Yes. Depending on your account settings and the type of EBT your customer is using, Genius processes the transaction in different ways. We can set up your ...
Tue, 16 Apr, 2019 at 11:24 AM
How do my customers use the Genius device to pay using an EBT card?
Your customer can pay for their goods by: Swiping their EBT card through the Genius device. Using the keypad to type the Primary Account Number (PAN) ...
Tue, 16 Apr, 2019 at 11:13 AM
Can I accept EBT as a partial payment?
Yes. If the customer does not have enough EBT on their card to pay for their items, your Genius device displays a partial approval screen. The partial ap...
Tue, 16 Apr, 2019 at 11:30 AM
How do I refund an EBT transaction?
You refund an EBT Cash transaction using your POS. You must give your customer the dollar amount in cash as it is not automatically refunded on to their EB...
Tue, 16 Apr, 2019 at 11:23 AM
Can I use my Genius device to refund transactions?
Yes. To refund a transaction using your Genius device: Step 1. Use your POS to refund the transaction. Step 2. When Genius prompts for a card, ask your cu...
Fri, 21 Jun, 2019 at 9:38 AM
Can I use my Genius device to refund transactions when the customer is not present?
Yes. By default, your Genius device does not allow you to manually enter a customer’s card details when you refund a transaction. To turn on this function f...
Fri, 21 Jun, 2019 at 9:31 AM